Return & refund policy

1. General principle

Spring's products are food cooked on the day and not meant for long storage. For food safety reasons, Spring does not accept exchanges or returns of delivered dishes, except in the cases caused by Spring listed in Section 2.

2. When you can get a replacement / extra meal / refund

Spring takes responsibility when:

• The wrong dish is delivered compared with the confirmed order.
• A dish or part of a combo is missing.
• A dish shows signs of spoilage, contains a foreign object, or is not hygienic on arrival.
• The order is delivered to the wrong address due to an error by Spring or the delivery partner.

How to report: take photos of the dish and packaging, then message us on Zalo or call the hotline 0947 235 615 on the day you receive the order.

Resolution (Spring confirms case by case):

• Deliver the correct dish in the next delivery, or
• Add the corresponding number of meals to the end of your plan (for plan customers), or
• Refund the value of the affected dish.

3. Cancelling an order

• Before the kitchen starts cooking (notify us before 8:00 PM the day before): you can cancel and get a 100% refund of the unused value.
• After the order has been scheduled for cooking / cooked: no refund for that day's meals.
• For weekly / monthly plans: you can pause instead of cancelling — paused days are added to the end of your plan at no cost (see our delivery policy).

4. Refunds

• Method: bank transfer to the account you used to pay.
• Processing time: within 3–5 business days after Spring confirms a valid request.
• Spring does not charge any refund processing fee.

5. Contact

• Hotline: 0947 235 615 (Mon–Fri, 7:00 AM–6:00 PM)
• Zalo: Send a message