Spring Healthy Deli

Customer privacy policy

Spring Healthy Deli respects and protects our customers' personal data, in accordance with Vietnam's Decree 13/2023/ND-CP on personal data protection. Last updated: September 6, 2026.

This English version is provided for convenience. If there is any difference, the Vietnamese version prevails.

1. Data we collect

  • Full name, phone number, delivery address.
  • Email (if you provide it — optional).
  • Order history, dishes chosen, and taste / allergy notes you tell us.
  • Technical data when you visit the website: IP address, browser type, pages viewed (via cookies / analytics tools).

We do not collect your bank account details; payment is made by bank transfer or through a third-party payment gateway.

2. How we use your data

  • Processing, confirming and delivering orders.
  • Customer care, and notifying you of order status and new menus via Zalo / phone.
  • Handling requests to swap dishes, pause plans or get refunds.
  • Improving our menu and service quality (aggregated, non-identifiable data).
  • Sending promotions — only with your consent, and you can always unsubscribe.

3. Sharing data with third parties

We only share the minimum data necessary with:

  • Delivery partners / shippers: name, phone number, delivery address.
  • Payment gateways (if you use one): the data needed to confirm the transaction.
  • The Zalo messaging platform: to send order notifications.
  • Website analytics tools (e.g. Google Analytics): anonymous visit data.

We do not sell personal data to anyone.

4. Storage & security

  • Data is kept for as long as needed to serve your orders and meet accounting obligations, for up to 24 months after your last transaction, after which it is deleted or anonymised.
  • Access to data is limited to Spring staff responsible for order operations.
  • The website uses a secure HTTPS connection.

5. Your rights

You have the right to: request access to the data we hold about you; request corrections to inaccurate data; request deletion of your data; withdraw your consent to receive promotions; and complain about how your data is processed. Send your request via the hotline or Zalo; we will respond within the time limit required by law.

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7. Contact